Getting Help in Massachusetts: Enhanced 911 Silent Call Safety Procedure

We just learned about this, and we are sharing it as part of the increased awareness campaign for April. If you don’t live in Massachusetts, contact your local police department and see if they have a similar option.

IMG_1461The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch tone wireline telephone or a cell phone:

FIRST DIAL 9-1-1

Once the call is answered, indicate your need by pressing the appropriate number on your telephone.

IF YOU NEED POLICE:  PRESS 1

IF YOU NEED FIRE: PRESS 2

IF YOU NEED AN AMBULANCE: PRESS 3

The 9-1-1 Dispatcher may ask questions that require yes or no answers.

PRESS 4 FOR YES

PRESS 5 FOR NO 

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